Member-only story
Break a Customer’s Trust Once — Lose Them Forever
How I stopped following a writer I looked up to on Medium.
Sep 30, 2021
A few months into my introduction to Medium, I started following a writer on Medium with many followers. They had already established themself as one of the more popular writers on the platform by the time I joined.
As time went by, I started having more personal conversations with them, and I even participated in their book launch as an affiliate.
And then, one day, I published a vulnerable tweet on Twitter about money — which is a touchy subject for me — and instead of support, they retweeted that tweet with a mocking comment.
My relationship with them hasn’t been the same since that incident.
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